Privacy Policy — jayo 9

Data We Collect

jayo 9 collects personal data only where there is a clear and legitimate purpose for doing so. The categories of data we may collect are described below. Not all categories will apply to every player — the specific data we hold about you depends on how you interact with the jayo 9 platform.

1.1 Registration & Identity Data

When you create a jayo 9 account, we collect the personal information you provide during the registration process. This typically includes your full name, date of birth, residential address (including city and district within Bangladesh), email address, and the mobile number associated with your preferred payment method. This information is required to create and maintain your account and to fulfil our age verification and Know Your Customer (KYC) obligations.

1.2 Identity Verification (KYC) Documents

To comply with responsible gaming requirements and to process withdrawals securely, jayo 9 may request copies of identity documents. These may include your National Identity Card (NID), passport, driving licence, or a recent utility bill or bank statement showing your name and address. Document images are encrypted upon receipt and are used exclusively for the purpose of identity and age verification.

1.3 Financial & Payment Data

When you make a deposit or request a withdrawal, jayo 9 records the transaction details necessary to process the payment. For bKash and Nagad transactions, this includes the mobile wallet number used and the transaction reference number. For bank transfers, we record the account name and bank branch details. jayo 9 does not store full card numbers, PIN codes, or mobile banking passwords at any point.

1.4 Gaming Activity Data

jayo 9 maintains a full record of your gaming activity on the platform, including game sessions played, wagers placed, outcomes, bonus activations, and the timestamps of all activity. This data is used to calculate your balance accurately, to detect potential problem gambling patterns for responsible gaming purposes, and to resolve any disputes that may arise regarding game outcomes or payment calculations.

1.5 Technical & Device Data

When you access jayo 9 through a browser or mobile device, our systems automatically collect certain technical information. This includes your IP address, browser type and version, operating system, device identifiers, screen resolution, and referring URL. This information helps us detect fraud, maintain platform security, and optimise the jayo 9 interface for the devices most commonly used by Bangladesh players.

1.6 Communications Data

If you contact jayo 9's customer support team — whether via email at [email protected] or through our WhatsApp channel — we retain a record of that communication. This includes the content of your messages, the date and time of contact, and any resolution reached. Communication records are stored securely and used for quality assurance, dispute resolution, and ongoing support purposes.

How We Use Your Data

jayo 9 uses the personal data it collects for specific, clearly defined purposes. We do not use your data in ways that would be incompatible with the purpose for which it was originally collected. The primary purposes for which jayo 9 processes personal data are set out below.

• Account Creation and Management: We use your registration data to create and maintain your jayo 9 player account, authenticate your login, manage your session, and enable you to access the full range of platform features including cricket betting, live casino, slots, and crash games.
• Identity and Age Verification: jayo 9 uses KYC document data to confirm that you are who you say you are and that you meet the minimum age requirement of 18 years. This verification step is mandatory before withdrawal requests can be processed and may be triggered at any point during your use of the platform.
• Payment Processing: Your financial data is used to process deposits from and withdrawals to your registered bKash, Nagad, Rocket, Upay, or bank account. Transaction records are maintained as part of our financial audit trail and anti-money laundering compliance obligations.
• Responsible Gaming Monitoring: Gaming activity data — including session duration, wagering frequency, and deposit patterns — is analysed by jayo 9's responsible gaming systems to identify players who may be displaying signs of problem gambling. Where such patterns are detected, jayo 9 may proactively reach out to the player or apply temporary account restrictions in line with our responsible gaming commitment.
• Fraud Prevention and Platform Security: Technical data including IP addresses and device identifiers is used to detect and prevent fraudulent activity, multiple account creation, bot usage, and other security threats. jayo 9 maintains a risk-scoring system that flags unusual activity for manual review.
• Customer Support: Communications data is used to respond to your support enquiries, resolve disputes, and continuously improve the quality of our customer service. Support conversations may be reviewed by our quality assurance team for training purposes.
• Platform Improvement and Analytics: Aggregated and anonymised usage data helps jayo 9 understand how players interact with the platform — which game categories are most popular among players in Dhaka and Chittagong, how the mobile interface performs on different devices, and where technical bottlenecks occur. This analysis drives platform improvements but does not involve profiling individual players for commercial purposes.
• Promotional Communications: Where you have opted in to receiving promotional messages from jayo 9, we may use your contact details to inform you of deposit bonuses, seasonal promotions tied to events such as the BPL season, Eid, or Pohela Boishakh, and other platform updates. You may withdraw your consent to promotional communications at any time by contacting [email protected].

Data Sharing & Disclosure

jayo 9 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described in this section, and only to the minimum extent necessary for each specific purpose.

Service Providers and Technology Partners

jayo 9 works with a small number of carefully selected third-party service providers who support the technical operation of the platform. These may include game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming, who deliver game titles within the jayo 9 platform environment. We also work with payment processing infrastructure partners who facilitate bKash, Nagad, Rocket, and bank transfer transactions. All service providers who access player data are contractually bound to use that data solely for the purposes specified in their service agreement with jayo 9 and to maintain data security standards consistent with industry best practice.

Legal and Regulatory Obligations

jayo 9 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or as part of an investigation into suspected money laundering, fraud, or other criminal activity. In such cases, jayo 9 will disclose only the data specifically requested and will document the disclosure in line with its internal data governance procedures.

Fraud Prevention and Security Networks

jayo 9 participates in industry-standard fraud prevention networks. Where our systems detect patterns that suggest serious fraudulent activity — such as systematic bonus abuse across multiple platforms or coordinated payment fraud — limited identifying data may be shared with other operators within these networks for the purpose of preventing further harm. Such sharing is restricted to the minimum data necessary and is conducted on a confidential basis.

Business Transfers

In the event that jayo 9's business or any substantial part of it is transferred to a third party through a merger, acquisition, or asset sale, player data held by jayo 9 at the time of transfer may form part of the transferred assets. In such an event, jayo 9 will notify affected players via email prior to the transfer and will ensure that the receiving party is bound by data protection obligations no less stringent than those described in this Privacy Policy.

Cookies & Tracking

jayo 9 uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and gather anonymised analytics data that helps us improve the platform experience for Bangladesh players. This section explains the types of cookies we use and how you can manage them.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device on return visits, remember information about your session, and in some cases track your behaviour across the site. Cookies can be session-based (deleted when you close your browser) or persistent (remaining on your device for a defined period or until you delete them manually).

Types of Cookies Used by jayo 9

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers — including those used on Android and iOS devices commonly used by players in Dhaka, Chittagong, Sylhet, and across Bangladesh — allow you to view, block, and delete cookies through the browser's privacy or settings menu. Please note that disabling essential or security cookies will prevent certain jayo 9 features from functioning correctly, including the login process and payment workflows.

jayo 9 does not use third-party advertising cookies or cross-site tracking pixels. Our analytics are conducted using anonymised, aggregated data that cannot be traced back to individual players.

Data Security

jayo 9 takes the security of your personal data seriously and implements a layered approach to data protection that covers both technical infrastructure and operational procedures. No online platform can guarantee absolute security, but jayo 9 applies industry best-practice controls to minimise the risk of unauthorised access, data loss, or misuse.

• SSL/TLS Encryption in Transit: All data transmitted between your browser or mobile device and the jayo 9 platform is encrypted using Transport Layer Security (TLS). This includes registration data, login credentials, payment information, and all API communications between the platform and our payment partners including bKash and Nagad.
• Encrypted Storage: Sensitive data fields — including identity document copies, payment account references, and authentication credentials — are stored in encrypted form within jayo 9's database infrastructure. Encryption keys are managed separately from the encrypted data and are rotated on a scheduled basis.
• Access Controls: Access to player data within jayo 9's internal systems is restricted on a need-to-know basis. Staff members are granted access only to the data categories required to perform their specific role. All internal access is logged and reviewed periodically by our security team.
• Intrusion Detection: jayo 9's platform infrastructure is monitored continuously for signs of unauthorised access, unusual data queries, and other indicators of compromise. Automated alerts are triggered when access patterns deviate from established baselines.
• Incident Response: In the unlikely event of a data security incident that results in the unauthorised exposure of personal data, jayo 9 will notify affected players as promptly as possible and will take all reasonable steps to contain the incident, assess its scope, and prevent recurrence.

Data Retention

jayo 9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or audit obligations. When data is no longer required, it is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

• Active Accounts: While your jayo 9 account remains active, we retain all data associated with your account including identity records, payment history, and gaming activity logs. This data is essential to the ongoing operation of your account and cannot be deleted while the account is open.
• Closed Accounts — Standard Closure: Following a voluntary account closure, jayo 9 retains your account data for a minimum period of five years from the closure date. This retention period reflects standard financial record-keeping obligations and ensures that any retrospective dispute, audit request, or regulatory inquiry can be addressed comprehensively.
• Closed Accounts — Self-Exclusion: Where an account is closed as part of a responsible gaming self-exclusion, jayo 9 retains sufficient identifying data — including your name, date of birth, and contact details — for the duration of the self-exclusion period to prevent re-registration. This data is held in a restricted-access exclusion register and is not used for any other purpose.
• KYC Documents: Identity verification documents are retained for a minimum of five years following account closure, in line with anti-money laundering best practice guidelines.
• Marketing Data: If you opt out of marketing communications, your contact details are removed from our active marketing lists within two business days and are not used for promotional purposes thereafter. A minimal suppression record may be retained to ensure you are not inadvertently re-added to marketing lists in the future.
• Technical and Analytics Data: Anonymised aggregated analytics data — from which no individual player can be identified — may be retained indefinitely for platform performance benchmarking purposes.

Your Privacy Rights

As a jayo 9 player, you hold a number of rights with respect to your personal data. jayo 9 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and a clear description of what you are requesting.

Right of Access

You have the right to request a copy of the personal data that jayo 9 holds about you. Upon receipt of a verified access request, jayo 9 will compile and deliver a structured summary of your data within 30 days . The summary will cover all major data categories held about you at the time of the request.

Right to Rectification

If any personal data held by jayo 9 is inaccurate or incomplete, you have the right to request that it be corrected. For example, if your registered address has changed or your name was recorded incorrectly during onboarding, contact our support team and we will update the record following appropriate verification.

Right to Erasure

You may request that jayo 9 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent and no other legal basis for processing applies, or where you believe the data has been processed unlawfully. As noted in Section 6, certain data must be retained for legal and regulatory reasons and cannot be deleted on request — jayo 9 will always explain clearly which data is subject to mandatory retention and why.

Right to Restrict Processing

You have the right to request that jayo 9 restrict the processing of your personal data in specific circumstances — for example, while a dispute about the accuracy of your data is being resolved. During a restriction period, jayo 9 will continue to store the data but will not use it for any active processing purpose beyond storage.

Right to Withdraw Consent

Where jayo 9 processes your data on the basis of your consent — most commonly for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal. To withdraw consent for marketing, email [email protected] with the subject line "Unsubscribe from Marketing".

Right to Object

You have the right to object to jayo 9's processing of your personal data where that processing is based on our legitimate interests rather than on your consent. Upon receipt of a valid objection, jayo 9 will assess whether its legitimate interests override your privacy interests and will respond with a reasoned determination within 30 days.

Policy Updates & Contact

jayo 9 reviews this Privacy Policy periodically and updates it when necessary to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players via the email address on their account at least 14 days before the changes take effect. The updated policy will also be published on this page with a revised effective date.

Continued use of the jayo 9 platform after the notified effective date of a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree to the updated policy, you are entitled to close your account before the effective date by contacting our support team.

For all privacy-related enquiries — including data access requests, deletion requests, rectification requests, objections to processing, or general questions about how jayo 9 handles your personal data — please contact us using the details below. Our support team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (UTC+6).

This Privacy Policy was last reviewed and updated on 1 January 2026. The version published on this page supersedes all previous versions. If you have any doubt about which version applies to you, the version currently published at https://jayo-9.com/privacy-policy is the authoritative and current version.